SUPPORT
Inspections, Audits and Training To support the grading scheme NAMA have developed guidelines for grading inspections, training and auditing. Inspection environment:
- All vehicles should be washed before inspection and being appraised for grading
- Inspections should be carried out in a well lit and dry environment
- A covered inspection area would be desirable but not compulsory
Inspections:
- Should be carried out by trained appraisers
- Inspections should be undertaken in an appropriate setting (see inspection environment)
- Appraisers should be proficient in recording damage/repairs objectively
Appraiser/Inspector Training:
- Appraisers should be trained to the NAMA training standard or equivalent
- Appraisers should be tested every 6 months to ensure they meet the standard
- Training may be carried out either internally or by a third party training company
- A certificate of competence will be issued by NAMA when an appraiser passes the standards test
Audits:
- Inspections will be audited on a regular basis using a minimum of a 2.5% sample. Audits should be reviewed at least twice per annum
- Audits may be carried out internally or by a third auditing firm
Software:
- Inspection software is available from a number of providers including Kingfisher and Techinspect. Auctions may prefer to use their own bespoke software but this must meet NAMA standards
Arbitration:
- In case of a dispute between an auction and its customer, NAMA has available the National Conciliation Service to undertake arbitration and conciliation between the parties