NAMA Code of Practice

All members of NAMA must adhere to the Association’s Code of Practice.

The Code of Practice lays down not only a code of conduct but a complaints and dispute resolution process.  We would advise all customers and members in the first instance to try and resolve any issues directly with each party.  However, if a dispute cannot be resolved between a NAMA member and a customer, the National Conciliation Service (NCS) offers an arbitration and conciliation service.  They may be contacted on 01788 538317.

To find out more about NAMA please click here to download our Code of Practice.